This Cookie Policy explains how the relevant Data Controller as set out in our Privacy Policy (“NebAfrica”, “we”, “us” and “our”) uses cookies when you visit our websites located at NebAfrica.com or any other websites, pages, features, or content we own or operate (collectively, the “Site(s)”). This Cookie Policy applies in addition to our Privacy policy.In some cases, we may use cookies to collect personal information, or information that becomes personal information if we combine it with other information.You can enable or disable categories of cookies by visiting our Cookie Consent Manager. This includes both first party and third party cookies.If you have any questions about our use of cookies, please submit your request via our support portal at [email protected].
What are cookies?
Cookies are small files downloaded onto your computer or mobile device when you visit certain websites. When you return to these websites, or visit other websites that use the same cookies, the websites recognize these cookies and your browsing device. A cookie cannot read data off your hard drive or read cookie files created by other websites.
Third party cookies
Cookies set by the website operator are called “first-party cookies”. Cookies set by parties other than the website operator are called “third-party cookies”. We may use authorised third-party providers to help us with various aspects of our business, such as website operations, services, applications, advertising, support tools and to serve you relevant content.
The authorised third-party providers we use may place cookies on your device (third-party cookies) or make use of similar tracking technologies such as web beacons. No personally identifiable information is stored in third-party cookies. The information reported to us is aggregated and anonymous. We use this information to understand, for example, the effectiveness of our advertising and marketing. Web beacons are small graphic images (also known as “pixel tags” or “clear GIFs”) which may be used to collect and store information about visits to our website (such as which pages you viewed and how long you spent on the website) and communication efficiency (such as the email delivery and open rates). Where necessary, the information gathered by web beacons may be tied to your personal data strictly for the purposes set out in this Cookie Policy.
We may also use cookies from our authorised third-party providers who may use information about your visits to other websites to target advertisements for products and services available from NebAfrica. We do not control the types of information collected and stored by these third-party cookies. You should check the third-party’s website for more information on how they use cookies.
Why and how we use cookies
The cookies we use help us better understand user behavior and assist us with creating a personalised web-experience for our customers.
We use cookies to collect data that helps us to:
tailor our website’s functionality to your personal preferences;
improve how our website performs;
monitor the effectiveness of our promotions and advertising;
track site usage and browsing behaviour; and
allow you to sign in to your account and navigate through the website.
NebAfrica and our authorised third-party providers use, or may use, both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.
What types of cookies do we use?
NebAfrica uses the following types of cookies:
Strictly Necessary Cookies
These cookies are necessary for the Sites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Performance/Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Sites. They help us to know which pages are the most and least visited and see customer behavior on these pages. The information which these cookies collect is aggregated and therefore anonymous. If you do not allow us to make use of these cookies, then we will not know when you have visited our site and will not be able to monitor the performance of the Sites.
Functionality Cookies
These cookies allow us to remember the choices you make and to tailor our services accordingly in order to provide content relevant to you. Functionality cookies remember your preferences (such as country or language selection) or your username.
Targeting/Advertising Cookies
NebAfrica uses authorised third-party providers to display advertising on our services and serve advertising on other third-party sites that may be relevant to you. These cookies help us measure the effectiveness of that advertising campaign. This means that after you have visited our Sites, you may see advertisements relating to our services on other websites. The information collected through these cookies does not enable us to identify your personal information unless you choose to provide it. If you choose to disallow these cookies you will not receive tailored advertisements and you will not receive targeted advertisements from NebAfrica or our authorised third-party providers.
Internal Cookies and Technologies
The following are first-party cookies used on properties including NebAfrica.com and other domains operated by NebAfrica.
Name Purpose Retention period Cookie type
device Support website performance 1 year Strictly necessary
session_id Used to track authentication (logged in status) of customers 12 Hours Strictly necessary
accepted_cookies Used for tracking acceptance of cookie warning 1 year Strictly necessary
cookie_preferences Used for tracking acceptance of cookie warning 1 year Strictly necessary
campaign Used to track referral campaign signups 30 days Strictly necessary
website-region-switch Sets region-based default cookie settings 1 year Preferences
exchange-last-viewed-pair Remembers the last viewed market pair of the user 30 days Preferences
Third-party cookies
The following are third-party cookies.
Name Purpose Retention period Cookie type
vis_opt_s For web experimentation, personalization and website visitor tracking 100 days Preferences _vis_opt_test_cookie For web experimentation, personalization and website visitor tracking Session Preferences _vwo_ds For web experimentation Depends on the retention period of the account Preferences _vwo_sn For web experimentation 30 mins and reset again to 30 mins on user activity Preferences _vwo_uuid Used to track web experimentation 10 years Preferences _vwo_uuid_v2 Analyse usage trends 366 days Preferences _ga Used to distinguish users 2 years Performance _ga Used to persist session state 2 years Performance
gat_gtag_UA Used to store a unique user ID 1 minute Performance
_gid Used to distinguish users 24 hours Performance
__adroll_fpc Used to provide users with adverts that are tailored to their browsing 1 year Marketing
__ar_v4 Used to track conversion rates from Google advertisements 1 year Marketing
__ssid Google applications performance analytics 2 years Marketing
_fbp Used to tailor advertising 3 Months Marketing
_gcl_au Used to store and track conversions 3 Months Marketing
IR_gbd Used to track affiliate partner conversions 2 years Marketing
IR_PI Used to track affiliate partner conversions 6 years Marketing
fr Used to deliver, measure and improve the relevancy of ads 3 Months Marketing
sb Used to store browser details 2 years Marketing
ct0 Used to collect data related to the Twitter platform 1 Month Marketing
personalization_id This cookie is set due to Twitter integration and sharing capabilities 2 years Marketing
guest_id This cookie is set due to Twitter integration and sharing capabilities 2 years Marketing
_twitter_sess Lets website visitors use Twitter-related features from within the web page they are visiting Session Marketing
__adroll Used to tailor advertising and tracking user devices Session Marketing
__adroll_shared Used to make tailor advertisements for users 1 year Marketing
How long will cookies stay on my browsing device?
The length of time cookies stay on your device depends on whether cookies are “persistent” or “session” cookies. Session cookies will only stay on your device until you close your browser. Persistent cookies stay on your browsing device until they expire or are deleted.
Will this Cookie Policy be updated?
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. If we do, you will be notified when you first visit our website after the change. You can also revisit this page if you wish to keep yourself informed.